Manage Helpdesk

Building your own very effective and efficient support team to assist your clients will surely require A great capital outlays on your part. To help you resolve this issue, TRI.ph now offers Managed Help Desk service. Having the best solution and easily-to-trained and highly-experienced technical support team, rest assured that we could attend to all your clients immediately and effectively.

Benefits and Advantage

  1. You will get all the conveniences of an in-house IT department without the additional expense
  1. Even if the majority of your business is off-line, many people prefer online product and service support. Customers want their questions answered quickly and personnel need a way to effectively manage their work. Managed Helpdesk service is an affordable, easy-to-use and useful tool for the growth of your business.
  1. We can increase your customer satisfaction, few calls to call centers, more productivity of personnel, and the ability to determine and better manage issues with your service or products. We will keep you informed about your customers feedback for the improvement of your products.
  1. TRI.ph will provide a productive helpdesk program, that enables technical support staff to better manage and track trouble tickets.
  1. TRI.ph offers solutions to support your staff and business including remote access help, onsite support, hardware/network monitoring, proactive maintenance and software patch management.
  1. We can handle your helpdesk in-hours, out-of-hours or 24/7/365 depending upon your requirements. Simply divert your existing contact number to our intelligent call handling system and our skilled operators will process service requests in your company image, it’s as simple as that.
  1. The software we use is extremely efficient and enables us to initiate and monitor all work orders and service level deadlines.